How to Reach EFAP
Free and confidential, available 24/7/365 at 1-800-667-0993.
Counselling is available by phone, video, or in person where available.
Call 1-800-667-0993 (toll-free) at any time to speak to a counsellor who will assess the level of intervention you may need. The counsellor can provide immediate crisis support, schedule you for counselling, work/life service or help you find the right resource in your community.
Coverage and Cost
Who is Covered: You, your spouse, and dependent children under 30.
Cost: No cost to you.
Purpose: Supports personal, family, or work-related issues with confidential services.
Access and Session Limits
Initial Sessions: Up to 10 sessions per case.
Additional Sessions: Available based on clinical need, as determined by EFAP counsellors and clinical supervisors.
Multiple Access: You can access services again for different issues within the same year.
After a Member's Death: If a member dies, their spouse and each child are eligible for up to 12 EFAP sessions of 50 minutes each.
Counselling Services
EFAP offers support in the following areas:
Mental Health and Emotional Wellbeing
Anxiety and depression
Trauma
Grief and loss
Stress management (work or home)
Life transitions
Anger management
Substance use concerns
Sexuality
Relationships and Family
Family concerns and violence
Relationship issues
Separation and divorce
Parenting issues
Work and Career
Career development
Work-life balance
Communication skills
Health and Wellness
Addictions
Health and diet concerns
Personal development
Work/Life Services
In addition to counselling, EFAP provides the following work/life services:
Career and Financial Support
Career counselling
Financial coaching and credit counselling
Legal consultation
Family and Life Coaching
Child/eldercare consultation
Life coaching
Resource kits for different family stages
Health Coaching
Nutritional counselling
Smoking cessation support
Additional Support Services
Assessments and Referrals
EFAP provides assessments and referrals to community services for serious or chronic emotional, relationship, behavioural, or psychiatric issues.
Extended Counselling
If additional counselling is needed after the EFAP sessions, you can continue seeing your EFAP counsellor on a fee-for-service basis.
External Counselling
Services accessed independently outside of EFAP are not reimbursed by EFAP. Those services are covered under the plan's extended healthcare benefits.
Who Can Use EFAP
EFAP stays available even when most other benefits don't. You keep access to EFAP if you are not a Canadian resident, if you are in good standing but not on the hour bank or making self-payments, or if you are suspended from the union. *Note: Refer to the booklets for detailed information, exceptions, and conditions for availing these benefits.